Return Policy

Aegean Threads Return Policy

At Aegean Threads, we strive to ensure your complete satisfaction with every purchase. If you’re not entirely happy with your order, our return policy makes it easy to request a return or exchange within 30 days of receiving your item.

Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • Items must be unused, unwashed, and in their original condition.
  • All original packaging and tags must be intact.
  • Proof of purchase (e.g., order confirmation or receipt) is required.

Non-Returnable Items

We cannot accept returns for:

  • Items marked as final sale.
  • Damaged or altered products not caused by a manufacturing defect.
  • Products that have been used or washed.

How to Initiate a Return

  1. Contact Us: Reach out to our customer service team at support@aegeanthreads.com within 30 days of receiving your item.
  2. Approval: Once your return request is approved, you’ll receive a return authorization and instructions.
  3. Shipping: Ship the item back to us using a trackable method. Return shipping costs are the customer’s responsibility unless the return is due to a manufacturing defect or error on our part.

Refunds

  • Refunds will be issued to the original payment method once the returned item is inspected and approved.
  • Please allow 5-7 business days for the refund to appear on your statement.

Exchanges

If you’d like to exchange an item, let us know during your return request. We’ll ship your replacement item once we’ve received and approved your return.

Defective or Incorrect Items

If you received a defective or incorrect item, we’re here to help! Contact us within 7 days of receipt (30 days for defective items), and we’ll provide a prepaid shipping label for your return. A replacement or full refund will be issued once we’ve confirmed the issue.

Final Notes

We take pride in the quality of our products and are committed to resolving any concerns promptly. If you have any questions about our return policy, please don’t hesitate to contact us at support@aegeanthreads.com.